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Daily Archives: 31 July, 2015

Providing Superior Customer Service on Social Media

Tips & TricksBy Jennifer Lam31 July, 2015Leave a comment

Customer satisfaction is essential for customer retention and customer loyalty, so how do you keep your customers happy? How can your business become more customer-oriented? Be where your customers are According to one study, 67% of consumers have used a company’s social media site for customer support. For most brands, this will be Facebook and…

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